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Complaint/Grievance Procedure

Students may resolve their complaint informally by approaching the faculty or staff member directly involved in the complaint incident. This will need to occur within Five (5) business days from the date of the incident. If the student does not believe the incident is resolved to the student’s satisfaction, he or she may proceed to the formal complaint as described below.  

If the complaints are not resolved, they should be brought to the attention of the Director of Student Affairs.


  • Within fifteen (15) business days of the incident, the student must file a written grievance in the Office of Students Affairs or the Office of Academic Affairs.

  • If the complaints are against the Director of Student Affairs or the Director of Academic Affairs, the student shall file the grievance in the Office of the President.  

  • The Director of Student Affairs or the Director of Academic Affairs will investigate the matter and supply a written response to the student within 7 business days.


Finally, if  the students are still dissatisfied, they may appeal either to the President or to the Academic Standing Faculty Committee. Bu t when a decision being made is not just and fair, in the opinion of the complainant, he or she may make a final appeal to the Georgia Nonpublic Postsecondary Education Commission (GNPEC) at the following address:


2082 East Exchange Place, Suite 220

Tucker, GA 30084-5305

(770) 414-3300

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